Coffee Shop Digitizing with Review Insights

🔹 Outcome: Translated unstructured customer reviews into a digital investment roadmap (mobile ordering, loyalty redesign).

🔹 Role & Skills: Applied NLP sentiment analysis & LLM workflows, mapped pain points, prioritized digitization roadmap.

🔹 Key Strengths Shown: Data-driven strategy, applied NLP/LLM, roadmap design, business impact framing.